Our fan Sam, is a normal married man seeking to improve his future potential customers. He is thirtysomething as well as married with two kids. He copes with his family members in rented holiday accommodation with the regional council designated real estate organization. He works full-time 9-5 with the regional council as a HR policeman as well as is also a part-time mature trainee researching Organization Management 2 evenings weekly.
Sam goes to almost every house game and around 5 away video games per period, however he is not a period ticket owner. He cant pay for the one-off cost and does not know about the budget strategy payment terms. He generally satisfies a close friend at a neighborhood club before house games, as he thinks it is also expensive to eat and drink in the stadium.
Sam has a ‘Citizens and also Supporters’ smart card provided by the regional football club as part of a joint endeavor with the local council. The card is a Football Club smart watch Membership Card with a closed bag, a settlement facility that is just valid in the arena and the club’s retail outlets (a shut bag possessed and operated by or on behalf of the club can generate thousands of thousands of pounds in added earnings and also efficiency gains).
The ‘Homeowners as well as Advocates’ smart card also allows payment by Europay/ MasterCard/ Visa (EMV) and also is Neighborhood Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transportation Standards Organisation (ITSO) compliant. This implies that it can be made use of to access to council supplied solutions as well as on neighborhood transport. The card has additionally been developed and inscribed based on the emerging Criteria for Smart Card Technology in Stadia.
MONDAY
Sam go to the club’s web site as well as checks the fixtures for the coming month. He chooses to acquire two tickets for tomorrow nights cup game, when he will take a good friend from work that has actually never been previously. Sam just enters his ‘Residents and also Supporters’ smart card number into the acquisition display. He picks to spend for the ticket with the EMV settlement. As soon as the acquisition is total Sam check his Commitment factors equilibrium and it has increased by 200 (100 per ticket) He selects the ‘print in the house’ option, prints both barcoded tickets and after that sets off for work.
The bus gets here. Sam gets on and also provides his ‘Residents and Supporters’ card, which stores his ITSO compliant monthly bus ticket to the visitor.
At work Sam utilizes his ‘Homeowners and also Fans’ smart card at the office complex accessibility control visitor. This permits him to open the main entrance door. Because the card additionally functions as Sam’s team pass it also has his image and offers him access to his workplace and also other relevant locations in the structure. At lunch break Sam is active so he determines to eat at the staff restaurant. A lot of personnel have council provided cards for Gain access to ID and to spend for food but Sam’s can utilize his ‘Homeowners as well as Supporters’ card in all council staff dining establishments. Nevertheless, the e-purse utilized in council restaurants does not enable Sam to accru factors, unlike the various other e-purse also on the card.
At 17:00 Sam leaves the workplace and travels house on the bus once more utilizing his ‘Homeowners and also Advocates’ card, which shops his ITSO certified regular monthly bus ticket.
Monday is among the two nights a week that Sam goes to a part-time course held at the football club meeting centre.
Sam drives to the stadium and also provides his ‘Residents and also Supporters’ smart card to the car parking barrier. This opens as the CRM system informs it that Sam is Researching tonight so is entitled to cost-free car parking. Once the nights study mores than Sam leaves the parking lot using the ‘Homeowners as well as Supporters’ card to open up the departure obstacle.
When Sam gets house he examines his Commitment Points balance once more as well as sees that he got 50 point for participating in college, as belongs to a neighborhood ‘Self Advancement’ program run by the council as well as supported by neighborhood services.
Number of uses of the ‘Homeowners as well as Supporters’ card. (10 ).
Week in the Life of a Football Advocate with a Citizen’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his common regimen using the ‘Residents as well as Fans’ smart card on the bus and also to access his office building. At lunch time he enters to the library and also obtains a publication connecting to his Organization Management course. He utilizes the self-service workdesk and also offers the ‘Citizens and Advocates’ smart card to sign up the lending of guides, as the card likewise acts as a library card.
Sam decides to go straight to the football club from the workplace and also fulfills his buddy outside the stadium. Sam knows that he has actually forgotten his ticket, however is not worried as he merely mosts likely to the club store where they read his card and validate he was issued with a legitimate ticket. They after that validate the gain access to control system to approve the card. (In reality Sam did not require to do this as when he utilized the card to ID himself on-line the previous day when purchasing the tickets, the card as well as the barcoded ticket were automatically contributed to the accessibility control system as legitimate for entry for this game. The system nevertheless would only accept the first type i.e. card or ticket for access, once one kind had been utilized the second would certainly be instantly rendered void this is for safety and security and profits defense functions.).
Sam’s good friend shows up and also they both go into the arena Sam with the ‘Citizens and also Advocates’ smart card and his friend with his own barcoded ticket. In the arena Sam as well as close friend both obtain a drink as well as something to eat. As Sam has the ‘Homeowners and also Advocates’ smart card he goes straight to the cashless repayment line which is much shorter than the cash queue. To improve take-up of the new ‘Citizens and also Supporters’ card there is a discount rate on all items when paying with the pre pay e-purse. Sam pays using the closed e-purse and also he is served quicker than his friend who is paying with money. Sam additionally saves money. Sam then obtains a sms message from the football club Occasions Group thanking him for entering the arena early and also uses him a BOGOFF (Buy One Obtain One Completely free) deal on the new line in pasties from a regional bakers if he utilizes his shut e-purse for payment.
Sam as well as pal view the first fifty percent throughout which Sam tops up his e-purse on his ‘Homeowners as well as Fans” smart card by sms message After that at half time he makes use of the BOGOFF deal.
After the suit close friend Sam utilizes his ‘Residents and also Advocates’ smart card for the bus trip house. At home Sam checks his commitment account and also sees a total amount of 125 new factors from his acquisitions as well as since he entered the stadium early.
Number of uses of the ‘Residents as well as Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Local’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his common routine into job making use of the ‘Homeowners as well as Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.